Was referred to EasyDNA by a friend to test our twin girls on whether they were identical or not. Process was quick and efficient and easy to do at home. Steps were clear and straight forward to send back and we had results within 4 days of them receiving the test. Highly recommend EasyDNA for anyone looking for DNA testing.
Canada, 02 Sept 2023Without your help in identifying what my dog was allergic too, especially Blue Thomson with Sunflower Oil, he would of continued to suffer with hives, and sever rashes. The vet told me no more steroid shots. I know your tests are accurate as the food I was feeding changed their formula and started using sunflower oil. I immediately saw the return of hives. I would of never known this sever allergy. Thank you so much for making the test affordable. You saved me so much time and torment for my dog.
United States, 28th Feb 2022Super contente , résultats rapides , test facile à faire
Belgium, 1st August 2021It was very easy and quick, great service!
South Africa, 1st August 2021This was a very simple process for a very stressful event in my life. Appreciate the fast and excellent support from your company.
United States, 2nd August 2021Very happy with the service and customer support
United States, 3rd August 2021The test results were hard to believe (she's apparently allergic to chicken, lentil, and flax seed oil, which are in most dog foods) but after cutting the identified foods out of my dog's diet she has not had any of her previous gastro illnesses, so I'm very happy I tested her with you all.
United States, 3rd August 2021We were so happy to finally figure out what was making our cat sick. Thank you very much!
United States of America, 4th August 2021You are professional and quick in response.
Slovenia, 4th August 2021We were so happy to finally figure out what was making our cat sick. Thank you very much!
United States, 5th August 2021Results were fast and effective, the whole process was smooth and I will definitely recommend it to someone who wants to do this type of test.
South Africa, 5th August 2021Very supportive and informative whenever I had any questions.
Australia, 6th August 2021Received fast and accurate customer service through on-line chat.
United States, 6th August 2021I recently received the results of my cat's CatCheck (Feline) Genetic Disease Test and I couldn't have been happier! The test and results were extremely detailed and the normal results really put my mind at ease, as he's an older cat who came to us last year, and so we don't know his history at all. It was also really interesting to find out things like his blood group, colouring expression etc. The results were delivered on time and the purchase system and sample collection were super simple. Would highly recommend!
United Kingdom, 7th August 2021The Feline PKD Test was the first animal DNA test I purchased from EasyDNA and I was very impressed with the simplicity of purchase and sample collection. The results arrived quickly too, to my great relief (I worry very much about anything to do with my cat, so swift responses are always appreciated). The results put my mind at ease too as my cat is much older, so had the results been bad we may have had a tough road ahead. That said I would have been able to prepare because of the information in this test. Would highly recommend these tests (went on to purchase two more) for great information and peace of mind.
United Kingdom, 8th August 2021Very happy with service
Ireland, 8th August 2021Fast results for peace of mind
United States, 8th August 2021I have already been able to change our dogs food and see drastic improvements in her skin and coat.
United States of America, 26th August 2021My experience was perfect! I paid for results with another company and I regret it because I still haven't received them and it's been over 2 weeks, when they promised 3-5 business days. This company received my results and let me know that they did and sent my results before the estimated time! I'll definitely recommend this company to everyone who is needing these services!!! You guys are amazing!
Unites States of America 27th August 2021This was a great start for me to determine food allergies for my dog. Turns out the vegetable in the dry food recipe was one of the bigger culprits! Thank you!
United States of America 3th Sep 2021You under promised and over delivered. Thank you!
Canada, 29th September 2021I have used EasyDNA's DNA testing kits twice now and I am very satisfied with all aspects of the service. Will definitely recommend to others!
United States of America, 29th August 2019I received excellent service from EasyDNA, from the moment I ordered the test until I received the results!
United Kingdom, 5th February 2019I am truly happy for having chosen EasyDNA, received excellent customer service and informative test results! I would definitely recommend this company to my colleagues and friends.
Ireland, 10th May 2019I am very pleased to have finally confirmed that my twins are identical! I highly recommend EasyDNA's twins test to other moms of twins.
Canada, 25th January 2019Sent the customer service team an e-mail and they replied back within just 10 minutes! Test results for my health test were delivered on time as well. I highly recommend EasyDNA!
Canada, 23rd January 2019Thank you for clarifying my doubts and helping me achieve peace of mind! I highly recommend EasyDNA to anyone in need of a quick, easy and confidential Paternity test.
United States of America, 19th November 2018Despite Thanksgiving Day on October 8th, the company still managed to deliver the results earlier than promised. I am glad for having chosen EasyDNA!
Canada, 9th October 2018My brother and I were very satisfied and impressed with your customer service, communication and turnaround time for results!
United States of America, 20th March 2018I am very satisfied with the Dog Allergy test results for our chihuahua called Oscar. I would also like to thank the customer service team. They were really helpful throughout the whole process!
United States of America, 7th August 2018I never took a Paternity test before and thought it involved a daunting process but it was so easy, quick and professional.
United Kingdom, 4th January 2018Very satisfied
United Kingdom, 1st May 2017Keep up the good job
United Kingdom, 1st May 2017Quick and easy service thanks
United Kingdom, 1st May 2017Great customer service representative with quick response time.
Australia, 1st May 2017Thank you! You saved my life. I'm not the father! Very fast results came before the date said.
United States of America, 1st May 2017Very satisfied! Even more thrilled that I received the results earlier than expected!
Canada, 4th November 2017Thank you for fast results and excellent communication!
United States of America, 8th November 2017The service was beyond my expectations, thank you!
South Africa, 16th December 2017Results were very quick from the time of delivery to the lab. It only took 5 days and that was over the Christmas holidays!
Canada, 24th December 2017Customer service officer Caitlyn was very informative and helpful. Very happy with the service. I would recommend to anyone wishing to have a DNA test done. Thank you.
Australia, 9th February 2016It was an easy process. I called up to ask about the test & to buy. The staff were very friendly & helpful.
Australia, 9th February 2016I found the whole process very easy. The people I spoke with on the phone were very helpful and understanding. Thank you for your help. I would be happy to recommend you too my friends if needed.
Australia, 9th February 2016I found dealing with your service to be easy and totally professional. The results although not what we expected were sent in the timeframe quoted. I thank you all.
Australia, 9th March 2016You guys are very professional supportive and efficient despite being affordable. It's not a nice feeling waiting on these kind of results but the whole process went under way smoothly and quickly. Can't thank you enough.
Australia, 11th March 2016Very professional and supportive throughout the process. Results came days sooner than expected. I would recommend to anyone.
Australia, 16th March 2016Great work. Keep up the excellent customer service people love dealing with kind courteous & respectful people.
Australia, 01st April 2016All went very well but most appreciated was the actual acknowledgement that you had received the samples. Thanks.
New Zealand, 15th April 2016I can not praise your staff highly enough and would recommend your service to everyone.
United Kingdom, 21st April 2016The most friendliness professional & very helpful staff from start to finish. Highly recommend this fantastic company.
Australia, 09th September 2016I spoke to Alicia and Gardrina (not sure in the spelling) and they were very helpful. Made my process much easier, with their support. Thank you for your support.
Australia, 22nd September 2016Results were fast thanks.
Switzerland, 03rd January 2015I was very pleased with this company for this service. I had to speak to customer service a few times and they were very professional and efficient with answering all my questions. I was also extremely impressed with the quick turn- around time from the time the sample was tested and the results sent to me. I was given an expected date of arrival and the results came on that date. I was very pleased !! Good job !!!I would certainly use this company again and I would highly recommend this company to others!!
Canada, 05th January 2015emphasize the good understanding and how quickly they were delivered the results very good service reliable and secure.
Ecuador, 07th January 2015Completely satisfied with results
United Kingdom, 08th January 2015I found every staff member I spoke to very professional and easy to speak with
Canada, 09th January 2015Thank you for the easy no -fuss instructions / directions and the option of using a handkerchief as an alternative material.
United States, 09th January 2015Was happy with service level but did pay for 3 day result. Sample delivered Monday 5th Jan results received Sun 11 Jan. Slightly longer than anticipated but amazed to get results on a Sunday. Had set my mind to waiting another day. So well done there.
New Zealand, 11th January 2015I liked the quick responds from the company. And I also like how they email the results too. Its got all the info I needed and paying £99 I think is a very good price
United Kingdom, 15th January 2015Keine Anmerkungen. Ich bin vollkommen zufrieden.
Germany, 15th January 2015Great service prompt and efficient
United Kingdom, 17th January 2015Very good service and professional consultancy
New Zealand, 18th January 2015Results came quicker than stated which was good.
United Kingdom, 19th January 2015just like to say thankyou for your help and a very professional service I couldn't have been any more satisfied with the service you provided for me test kit was sent out prompt and lady I spoke to on phone was very informative
United Kingdom, 21st January 2015website does not state how to order a discreet test Discreet testing ordering needs to be made clearer as to order the kit first and then pay the extra once samples have been received.no information is given on website so I had to contact customer service to enquire how to pay for the discreet testing. Information on the website about how to order the discreet test would be more helpful.
United Kingdom, 21st January 2015Thank you kindly. You have solved a 14 year long mystery for us.
New Zealand, 21st January 2015Great service prompt and efficient
United Kingdom, 22nd January 2015Thank you so much
New Zealand, 22nd January 2015Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!
New Zealand, 22nd January 2015Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!
New Zealand, 22nd January 2015Pleased with the service very quick and officiant! I appreciated the email stating that my samples had been received.
United Kingdom, 23rd January 2015I am happy with the service you have provided and the efficiency with which everything was done. it was so easy to follow the sample collection process.
Zambia, 10th March 2015Thank you for the speedy results. very pleased with your service
New Zealand, 11th March 2015I chose easy DNA i realised they had a branch in capetown and after comfirming that they work with DDC which everyone recommends as a reliable and a provider of accurate results. I
South Africa, 18th March 2015I was very impressed at the customer service and pleasant staff it was an emotional time for me so I really grateful how nice the staff was.... Thank you
Canada, 24th March 2015Once I ordered it online I appreciated the confirmation emails that kept me in the loop. I also rang the Australian help desk & the Lady I spoke to was very helpful.
New Zealand, 24th March 2015me staying in SA and having to import the test tubes/containers and export them back to your lab I was worried about all the transport arrangement but everything was so well organised and everything went very well. This is such a process (coming to think about it) But simplified by your process in place. I'm still amazed by the service i received. I was also worried about the payment method to be used but again that was one of the easiest steps ever!! I'm really impressed ! and above all satisfied with the kind of service provided.
New Zealand, 26th March 2015Thank you for giving me peace of mind after 47 years one happy lady
United Kingdom, 26th March 2015I have used your services for myself and my three sisters. Every time I have had the utmost professional service. All email correspondence has been quick and helpful on every level. We have received our results on time. I would recommend your company to anyone needing DNA services. Because of your company myself and my sisters were able to at last know our paternity without any doubt and it has made us all feel complete. Thank you once again....Kindest regards Therese Morris.
New Zealand, 27th March 2015Overall satisfied with provided services.The results delivered on time. Nevertheless some delays in responses by email in French.
Luxembourg, 30th March 2015Tienen un personal muy capacitado y explican cada paso muy bien ....me sentà muy cómoda con el laboratorio y los resultados los entregan muy rápido y con una explicación detallada...muchas gracias
Spain, 31st March 2015Very happy with your service mainly because you were honest and did what you said you would and in the time frame you stated .
Australia, 02nd April 2015Very positive experience. Very easy to follow directions and prompt response.
Canada, 02nd April 2015We are blessed with baby boy on 13th of March 2015 after two daughters. We all are very happy and recommend your services to our close ones. Thanks & Regards Gagan and Ashima Abbott
Australia, 06th April 2015The test results were delivered right on time and customer service was very helpful when I was deciding what test to get.
United States, 07th April 2015I found the support team very informative and friendly which made me feel secure
Australia, 09th April 2015Very simple process had a couple of questions at different points and they were answered very quickly cant fault your team.
United Kingdom, 09th April 2015Efficient compliant deadlines and very professional work
Argentina, 13th April 2015This is the fast turn-around that I have experienced in ordering DNA tests results.
United States, 13th April 2015I was very surprised to have such a huge cost added to do a second test on child when in all correspondence it's states for just another $44 dollars you can have another test added when in real time that is to just do the mother. I felt it was a little bit of false advertising.
Australia, 15th April 2015I very much appreciated the way in which my initial enquiry and subsequent test results were dealt with. Empathy sensitivity compassion and privacy were paramount in my decision to proceed with DNA testing.
Australia, 16th April 2015My experience with your service was positive because the process was quick & easy. I really appreciated the customer support I was given over the phone all my questions were answered in a friendly & professional manner.
New Zealand, 16th April 2015Excellent service got the results a few days before estimated date!
Australia, 17th April 2015It was overall a good service. Always had someone to talk with and answered all my questions. The lab results took alittle longer then what was stated in emails but still be fast service. cheers
Australia, 18th April 2015I would highly recommend this service. I previously did a dna sample with genetrack biolabs thinking they were aus based it was a total disaster and took months. This service was fast and efficient nil probs whatsoever.
Australia, 18th April 2015I found staff extremely helpful and supportive
Australia, 18th April 2015Thank you for a quick response. Everyone always asked whether my girls were identical. I always said no and used to get the reply back "are you sure". Now i have my answer. Thank you very much.
Australia, 22nd April 2015This service has put my mind at ease. I was pleased with all of my questions always being answered as quickly as possible. I would recommend this to anyone who needs this service.
United States, 22nd April 2015I have experienced some trouble sending the samples on a conventional envelope. Sending "medical samples" to the US requires a lot of authorization documents. I thought based on the information shown on the web that samples would be analyzed in the country of origin i.e. Argentina. Thanks. Best regards.
Argentina, 24th April 2015Received the results on a public holiday (Anzac Day) I didn't expect this I was very impressed.
Australia, 25th April 2015Job well done. I contacted you by e.mail on a couple of occasions & had no fault with the girls. I am now a Daddy at the age of 69 BUT she is 47.
Australia, 25th April 2015Find the service to be prompt efficient and easy to understand.
Ireland, 29th April 2015I was very happy with your very helpful and professional services Very friendly staff very quick and detailed results Thank you. Billy Nigroh
Australia, 30th April 2015Extremely happy with the service provided. Results were received within 4 working days. Thank you so much!
New Zealand, 06th May 2015Excellent service on the phone & by email. Testing & results very efficiently done. I would highly recommend your company to others. Thank you.
Australia, 07th May 2015Happy with the fast and professional service we got from Easydna. If ever needed again we use again as we know it's safe and reliable
Australia, 09th May 2015A great experience in difficult times. Thank you for delivering the promise.
Australia, 13th May 2015Quick service from receiving pack after payment and ordering online to email with conclusive evidence
Australia, 22nd May 2015The service was very fast . I had my results 3 days before I expected . Thank you
Great Britain, 23rd May 2015Deciding to venture into the unknown area of DNA testing has been rewarded with professional and efficient service. Thank you
Australia, 29th May 2015Was fast snd easy web site was great had all the info I needed and the lady on the phone was very helpful didn't judge 🙂
Australia, 02nd June 2015Response rate to emails sent where fast and very informative. Customer service exceptional and results are easy to interpret and understand.
Ireland, 03rd June 2015I'm very satisfied with the service provided and would recommened easydna to others. Thanks for a speedy and straight forward service.
Great Britain, 03rd June 2015I have done the baby gender test twice now and received the same results both times. Hoping it is correct!
Australia, 05th June 2015Thanks you very much for your fast efficient and easy to understand service. I now know that I am the biological father of my child and I am overjoyed at this fact.
Great Britain, 09th June 2015Very professional and honest service. Not the result we were hoping for but at least we are left in no doubt thanks to your company
Great Britain, 10th June 2015Your colleagues from the customer service were very friendly and supportive. Thank you for making this paternity test so simple efficient and easy for us. Doing this kind of a test is a very lonely moment and Easy DNA makes the process psychologicaly financialy and technicaly bearable.
Switzerland, 10th June 2015Glad I did it. We were always told by our Mother that we were non identical. Now I know the correct answer we are identical
Australia, 17th June 2015Was happy with service and would recommend you to any friends or people requiring this service. Thankyou for your help with regards Tony Ashord
Australia, 17th June 2015Your service was recommended via the Australian Twin Registry. It was a very straight forward process for knowledge that has eluded us all our lives. Thank you.
Australia, 19th June 2015I would like to thankyou very very much for your amazing service. My twins had their 21st party tonight and we thought the results wouldn't make it back in time. But you are the best and the results made it before the party! Happy days!! You made our identical twin girls 🙂 🙂 very happy and surprised. Thankyou again and keep up the great work. Kylie 🙂
Australia, 27th June 2015Very positive experience. Phone calls/emails helped to clarify things and I always received prompt responses.
United States, 28th June 2015Very good service do exactly what the promise results were clear and easy to follow.
United Kingdom, 01st July 2015I appreciated the final clarification I requested via email. It was responded to very thoroughly and promptly.
Australia, 01st July 2015Speedy service & emails were also responded to in a very timely manner. It's rare these days to get a "receipt of email" from a real person and I greatly appreciated this from you!
Australia, 02nd July 2015The service was so prompt and satisfactory. I couldn't believe how fast the whole process took. Keep up the good work
Ireland, 03rd July 2015Great customer service keep up the good work would recommend easy DNA
Australia, 08th July 2015Great communication advising that DNA sample had been received and sent onto lab; and very speedy results
Australia, 09th July 2015Would recommend this company to anyone that needed to have a DNA test done in the future
United Kingdom, 10th July 2015Email notifications of the status of the testing process (payment received test pack sent samples received etc) was excellent along with an accurate indication of when the results would be available. I always knew what was happening. Great service. Thank you.
United Kingdom, 10th July 2015Very excited to receive the results and finally have the zygosity of my twins confirmed. Thankyou for the prompt easy to use service.
Australia, 10th July 2015We were told whilst I was pregnant that I was having non-identical twins (I assume cause they were in separate sacs). For 5 years people have always asked if they are identical and I've always wondered. I was so glad to have done the test and to find out that they are in fact identical. The process was quick and easy to follow. Thank you.
Australia, 12th July 2015Very happy with the outcome of the test and how the results were written out to me. (Easily explained). the blood test was very simple to do was not difficult at all no mucking around! Would recommend to anyone thank you
Australia, 14th July 2015Timing was great and it was great to receive responses in such a prompt manner
Australia, 14th July 2015The customer service we where given was over and above what l though we would get. They were able to help me through the ordeal very polite and understanding our circumstances. l would like to thank each and everyone of you
Australia, 22nd July 2015The experience was an easy one with as little stress as possible. The team made it very comfortable for me.
Australia, 22nd July 2015Everything was ok from start to finish
Australia, 23rd July 2015Very well conducted Just what was required - excellent service! Your website was very informative and clear; the duration of test - perfect; the price - reasonable. I wanted to take the test anonymously without the knowledge of my wife and your service provided that perfectly. Thank you I am satisfied and relieved.
United Kingdom, 24th July 2015Impressed with the speed in which you replied to my emails.
United Kingdom, 28th July 2015I have recommended this service to other people. This is the 2nd paternity test with easydna I am 100% percent totally satisfied. I had fast and efficient service and have and would recommend easydna to others in the future.
Australia, 29th July 2015The service a received was prompt informative and truly professional. Thank you.
United States, July 29th 2015I felt very confident using your service and was very happy with the whole procedure. Many thanks
United Kingdom, 18 Sep 2015Terrific customer service and a very efficient service. Highly recommended!
United Kingdom, 18 Sep 2015It was a very good experience. I am very satisfied with the delivery times and support
Switzerland, 03 Sep 2015Excellent job and very professional service provided
South Africa, 03 Sep 2015Very fast service will recommended to other people
United Kingdom, 12 Sep 2015Used the service twice. Very quick response time and very informative. Thanks
United Kingdom, 09 Sep 2015Very pleased with the customer service and the overall process. Thanks a lot
Canada, 08 Sep 2015Great quick service with really quick email responses
Australia, 03 Sep 2015I was pleased with your services. I will definitely refer other people who might be in need of your services
United Kingdom, 23 Sep 2015I am happy that the process was quick and stress free and being at my own home was relaxing. Thank you
South Africa, 24 Sep 2015Thank you for the great service and prompt turnaround time
South Africa, 25 Sep 2015Appreciated answers to questions when asked.
South Africa, 2nd November 2015Great service.
South Africa, 11th November 2015All good.
South Africa, 17th November 2015Incredible service and support a lovely experience. Thank you!
South Africa, 26th December 2015Very happy with all aspects of service.
Australia, 10th January 2015Very quick and easy to follow clear instructions
Australia, 10th March 2015the support staff where amazing could not have been more helpful.
Australia, 11th January 2015I found the staff very knowledgeable about the tests & they were able to answer all my questions.
Australia, 11th March 2015Very happy with the service I received Thanks very much
Australia, 12th January 2015Very happy with the service I received Thanks very much
Australia, 12th January 2015the personal interest and attention from the staff I spoke to on the phone including the call back from the geneticist was fantastic. Really appreciated the professional friendly and personal approach of staff.
Australia, 16th January 2015I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.
Australia, 19th March 2015Easy to communicate with all questions answered fast.
Australia, 20th January 2015I was very happy at the response rate in getting the results. I received the test results 5 days before the scheduled due date which was quite impressive. Any area of improvement is providing clarity on the consent form - I requested a zygosity test and the consent form included in my initial pack was more relevant to a paternity test (not a zygosity test).However I still completed it and sent to back. I was then contacted again to complete another consent form related to a biological parents test (again not a zygosity test I requested). So it created a lot of unnecessary confusion and I see this as an area that could easily be improved.
Australia, 20th March 2015I think the service is very professional and would recommend this company to others wanting the same service .
Australia, 20th March 2015Very happy with your service
Australia, 24th January 2015Thank you for your help in this most difficult time.
Australia, 24th March 2015There was a couple of hiccups when paying as I was overcharged but I was very happy with the efforts to rectify the situation promptly and also there was a mix up with what forms we needed to fill out but again when brought to your attention there was quick conformation to the fact that the right forms had been completed and which test was being done.
Australia, 25th March 2015I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.
Australia, 29th March 2015Fantastic service. Results delivered earlier than expected. Thank you
Australia, 29th March 2015Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.
Australia, 04th March 2015Very quick turnaround easy to follow procedures and well informed. Thank you very much!
Australia, 05th March 2015"You guys are doing a good job I must say. U helped me a lot. I am a witness to that."
South Africa, 29th January 2014Ich kann Sie nun weiter empfehlen!
Switzerland, 25th December 2014"Thank you very much for the professional manner in which you have conducted the tests I had requested. The manner in which this delicate situation has been handle by your organisation has been second to none."
Australia & New Zealand, 23rd April 2014"Thanks so much for sending me the test result. I am very impressed with your prompt process. Thanks again for your time."
Australia & New Zealand, 24th April 2014"Firstly thank you to you all for the service provided in getting my DNA testing underway. You make a good team.
Secondly, thank you again for the swift response in finalizing my results. You don't know how much time and effort had been put into getting this arrangement into place as it was ongoing for almost a year and to have it all sorted within 2 weeks is just awesome and therefore I can't take you enough for your service, much appreciated, in fact the great results brought tears over the phone when I contacted my aunt to give her the good news.
Thank you again for your time and May the Good Lord richly bless you all."
Australia & New Zealand, 25th June 2014"Thank You Erin, Michelle & Sonya in your professional manner in which you conducted this case. The result comes to no surprise to me as I could 100% guarantee the biological relationship with father & child.. Its a shame that the client decided to take this unnecessary approach in the first place after 9.5 yrs to try and delay paying Child Support & the arrears that they are trying to recover from him..& its sad to know that people take these measures!
All the same I appreciate your wonderful support & understanding throughout this case."
Australia & New Zealand, 29th May 2014My customer service representative, Kristy White, was very helpful, informative and professional. She also displayed compassion and sensitivity dealing with an emotional situation such as this. I greatly appreciated her help and the speediness of our test results (4 days early). I would not hesitate to recommend your company to any acquaintances.
Canada, 03rd March 2011"I was very impressed with the whole process and glad to know there is something available at such a reasonable price for people to access."
Canada, 11th March 2011Thank-You for the mail,esp.early. I appreciate everything you have done to assist me in concluding this test. You have done more than I ever expected,bravo!! I will not try any further testing. I got the hair from my fathers wool hat. He hardly has hair at 93 !! Again, Thank-You for making the process easy..hence the name Easy Dna (no pun intended )
Please pass this message on to your supervisor-they should be reminded of your excellent customer service and your genuin concern for your clients. Again, BRAVO !!!
United States, 26th April 2011"Thank you for your quick response and excellent service. It is appreciated Have a great week"
New Zealand, 26th April 2011"Thanks for excellent client service by your company"
Haiti, 29th April 2011"I just wanted to write you a note to tell you thank you for all of your patience, understanding and kindness..
...I was reading over the correspondence between us this past few months and I took note of how well you handled my repetitive questions, and rambling. You handled them with professionalism and dignity.
I’m sure you have to deal with a lot of people on a daily basses with regard to this type of ‘sensitive’ matter. but I wanted to say thank you! You have been fantastic. I honestly cant say thank you enough. for the time and care you took with me!"
Canada, 13th May 2011"A life changing email for a group of people.
Thankyou so much."
Canada, 16th May 2011"Thank you very much & keep up the good work!"
South Africa, 20th May 2011"Thanks for your help I would just say please keep on doing your job, because as you say this is actually a peace of mind test."
South Africa, 10th June 2011"Hi Team, A big thank you to everyone for doing the DNA test. This has made my life an easier one and now I can make up time with my Dad now, that sounds so weird. All the best keep up the great work."
New Zealand, 22nd June 2011"thank you easy dna for the excellent sercices provided. i can't even begin to describe how greate i am, the staff is very professional and they also do follow ups. as a person who works at client oriented industry i learnt a lot from the consultan who was always icontact with me, giving me all updated info, thank you.i sure will recomend easy dna to other people, ifact i'll be like a an ambassador."
South Africa, 25th June 2011"I appreciate very much, excellent service. Best Regards"
New Zealand, 21st July 2011"Thank you for a fantastic service - results received way before time, and everyone we dealt with along the way was extremely helpful and efficient."
South Africa, 23rd August 2011"I have been pleasantly surprised with the high standard of professionalism and prompt communication. My concerns seemed to be important and my case was dealt with sensitively. Even when I called the Auckland office, they were informatuve, friendly and re assured me (Was a difficult time for me).
easyDNA is one of the few customer focussed business' left. Kudos I would recommend your services to anyone needing them 🙂Thank you very very much"
New Zealand, 02nd September 2011"Your service is easy to access, you are expediant in processing requests and samples and dissemination of results is confidential and such results are distributed through means preferred by customers."
South Africa, 05th September 2011"Results came through sooner than expected. Thank you for helping me find my family."
Australia & New Zealand, 12th July 2011"Awesome customer service! thanks for a great service."
Australia & New Zealand, 13th April 2011"Thank you Vee you have been very helpful :)"
Australia & New Zealand, 13th April 2011"you made it so easy very professional many thanks."
Australia & New Zealand, 20th May 2011"Excellent customer service. All my questions were answered very promptly and clearly. Thank you very much."
Australia & New Zealand, 22nd September 2011"It was my first experience, and with people willing to help u understand is great, so great overall service, thanks."
Australia & New Zealand, 29th June 2011"What an awesome company!
Thanks again so very much! I really appreciate it! Have a great day!"
Australia, 04th October 2011"I was afraid my citizenship application could be delayed because of the DNA test, but easyDNA has really exceeded my expectations!"
Australia, 06th November 2011"Thank you, I am very impressed with your efficiency, as you can imagine my clients are very anxious."
Australia, 15th March 2011Thanks so much for the final result. Now I can put to rest any thought contrary to the results.
I will be very happy to recomment easyDNA in the future should any of my friends or co-workers require such services.
Kind regards
Australia, 05th April 2011Services were all five star.
Australia, 09th February 2011"Thank you so much for getting back to us in such a timely manner. This takes off so much pressure and allows them to move on as a family. Again thank you."
Canada, 11th March 2011"I would like to take this opportunity to thank you for your time and prompt response."
Ireland, 19th January 2010Its a relief and I'm so happy with your professional service your a credit to the industry.
Ireland, 04th February 2010"Thank you for your email. Thank your company for the services you have provided for me and our family! I can not sing your praises enough! What an excellent company to deal with! Thank you once again for emailing me so early and putting all our minds at rest!"
United Kingdom, 23rd February 2010I would like to thank you for the manner in which you addressed my request and how easy the process was. Although confused by the initial results, Kathy and Andrew, the director, were very helpful in their response and the further testing that showed my fraternal twin and I were in fact born of the same father. Thanks again for the wonderful service I received.
United States, 09th March 2010"Thank you guys, At last ......I am relieved now ! Now I can do everything for my kid without taking a second thought! Please keep up the good work! Cheers."
South Africa, 18th March 2010I thank you for your email, although it is not the result I wanted to hear I sincerely thank you for the certainty we now have.
New Zealand, 07th May 2010"Thank you for the results. Even though we are very surprised by them and not what we expected, it's good to know the truth once and for all."
Canada, 22nd June 2010"easyDNA, I just wanna say thank you for everything. Good job and God bless."
New Zealand, 27th August 2010Many thanks for all your help and support
United Kingdom, 03rd September 2010"Its been a little while since I received my DNA results, however, even thou it wasn't the outcome I may of wanted, I'm very grateful for all the support via telephone and email. Many thanks for every thing and your company will be recommended to others."
Canada, 16th September 2010"Thank you very much.......you made my day and my year!"
Canada, 22nd September 2010"Many, many thanks for your assistance and high standards of professionalism and constant updates. You have helped us more than you will ever know!"
South Africa, 18th October 2010"Thank you for the results. Delighted they were processed so quickly and that they are brothers. That’s after years of wondering - this should have been done years ago."
Ireland, 26th October 2010Thanks for the prompt response.
South Africa, 01st December 2010Dear easyDNA, I received the DNA result you posted to me and I have read and understand it. I thank your company very much for your quick response during the course of the test. Looking forward to do more business with you, thanks.
South Africa, 02nd December 2010"What a great Service, Thank you sooo much for getting back to us so quick and letting us know... Very Happy Customer..."
Australia, 13th August 2010"My experience with easyDNA was great all my questions were answered very quickly with information that was very valuable. I felt safe ordering the test on line and the results were easy to understand, I got a very good result for the difficult tests I needed. I would strongly recommend them to anyone."
Australia, 15th May 2010"I cannot thank you enough for your understanding and efficient professional communication, you have been great to deal with. You are certainly a credit to the profession you are in and have a great insight into the sensitive nature of the test."
Australia, 19th January 2010Thank you so much for your help. The best money I have ever spent. You have provided a wonderful service and hopefully I will never need you again!
Australia, 02nd April 2010I am deeply grateful. The result is well worth the money spent. I won't take up your time with all the reasons why I had doubts. I was not the only one who had doubts. I have loved all three sons equally but this one has been the closest throughout our lives. Of them all he has been the most responsive and the most receptive to whatever teaching I have been able to give. If the results had gone the other way I have no idea how I would have coped - probably gone mad. So you can rest assured that your work is profoundly beneficial.
I am deeply grateful for the way you have dealt with this matter which allows me to really enjoy whatever years I have got left. It also lets me feel able to commit to his children, my grandchildren. It also inclines me to trust that my wife of those days did nothing to delude me about the other two sons and grandchildren from them.
Please believe in the immense value of the work you do and in the sensitive and responsible approach that you bring to the task.
Australia, 05th February 2010I just want to Thank You! you have made this extremely hard and difficult situation very easy and uncomplicated. Thank you once again.
New Zealand, 09th June 2009"I just wanted to say a quick thank you to all involved for an effortless and smooth service I have received from the team. I expected things to be more complicated than they were and I'm glad I chose easyDNA for handling my case with speed and clear polite communication. Thank you!"
United Kingdom, 11th June 2009"Thanks for you prompt results"
United Kingdom, 15th September 2009"Thank you so much for providing peace of mind for us. We are overwhelmed and overjoyed at this news! What a wonderful service you have provided to this family. Thank you, thank you, thank you!"
Canada, 15th October 2009"Many thanks for you email. I can confirm that I received the results of the DNA twin test and that I was very pleased with the service that you provided."
United Kingdom, 11th November 2009"Thank you so very much for your prompt reply to my enquiry. Our circumstances have been very tragic, and it has taken me quite some time to get my head around the full implications of this DNA result. Thank you again, the assistance you and EasyDNA have provided to my family has been invaluable, and we are so very grateful."
Australia, 21st September 2009"I have to say a very big thank-you to you guys for your sensitivity and level of service. Yes, we had received the results and they have finally put to rest any doubts so that we can all move forward now and love this little girl unreservedly."
Australia, 25th September 2009"I am very appreciated for your excellent service and wishing you a healthy ,happy , prosperous year , young and beatiful for ever"
Australia, 27th April 2009"Thank you Mandy and to easyDNA, for getting the results through so quickly!"
Australia, 27th October 2009"Now thing's have settled down a little with me finding my biological father I would like to thank you so very very much for everything you have done to help us throughout our DNA testing process. We couldn't of asked for a better service and we so appreciate everything you have done.
It has taken 16 long years of searching for my dad and now we've found each other we are looking forward to catching up on all the lost years & already we are very bonded & have contact every day 🙂 Mandy as far as I'm concerned your a gem & keep up the great service that you have provided for us. Brilliant!
Thank you so much again & all the very best to you :)"
Australia, 28th May 2009Thank you for getting the report back to me so quick. I really appreciate the extra effort and thank you for you best wishes.
Australia, 02nd May 2009Thank you for the email and the time you spent to listen & talk to me. Not being able to talk to anyone has been very hard and depressing, I really appreciate it. Thank you so much.
Australia, 03rd November 2009Thanks very much for all you've done.
Australia, 07th January 2009
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